A few tips when choosing a repair shop NOTE: This is written from a consumer perspective. All text between ( ) is written from an industry professional point of view. Here are some tips to consider before you start, when you're at the car repair shop, and after the car repair. Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedule. (Don't always trust the owner's manual or manufacturer, people that work on the cars for a living can sometimes advise you more accurately regarding your car-if you have an experienced place) Start shopping for a repair facility before you need one, using price alone is not recommended, in MOST cases you get what you pay for; you can make better decisions when you are not rushed or in a panic. Ask friends and associates for their recommendations. Even in this high-tech era, old-fashioned word-of-mouth reputation is still valuable. (But consider the source, Do they hate every shop that gets paid to fix cars?) Check with your local consumer organization regarding the reputation of the shop in question. (This is not always reliable but it helps you consider where to shop.) If possible, arrange for alternate transportation in advance so you will not feel forced to choose a facility solely on the basis of location. Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later. Look for a neat, well-organized facility, with modern equipment (do you have any Idea what modern equipment is?) in the service bays. Professionally run establishments will have a courteous, helpful staff (especially the ones that are trained to build a relationship to get your trust. Meaning, to earn your money, they must earn your trust.) The service writer should be willing to answer all of your questions. Feel free to ask for the names of a few customers. Call them. Keep in mind that a good shop will have at least a 94% satisfaction rate, 6% are statistically "unsatisfactory". All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or in writing, explained to your satisfaction.